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Here is a help page to provide you with
answers to some of the most commonly
asked questions. Click on the questions
below to be directed to the answers.
If you require further information please
use our online contact form.
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About
SlingFrame.co.uk
What
are your contact details?
Can I contact
you by phone?
Do you have
a retail shop?
Is there a
catalogue of your products available?
Can you supply
wholesale or at discount prices to trade?
Is it secure
to buy from SlingFrame.co.uk?
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About
Products on Sale
Are
all your products handmade?
An item I bought
is now on sale, can you refund the difference?
Is there more
information available on a product?
I have a particular
product that I would like to be created,
can you produce it? |
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About
Orders
How
do I place an order?
I have already
placed an order, can I change it?
Can I cancel
my order? |
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About
Payment
What
payment methods do you accept?
Who are cheques
made payable to?
Do I send
payment before you send the order?
How long after
receiving payment will the order be
sent? |
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About
Delivery
When
should I expect my order?
Can you deliver
anywhere?
What are the
delivery charges?
Can I track
my delivery?
Is it possible
to pickup my order? |
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About
Returns
How
do I return an order?
Do I have
to pay for return postage?
Why have I
not been refunded the whole amount?
Statutory
Rights? |
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General
Problems
Q. Problem with checkout?
A. It may be because
you have Norton internet security or
equivalent installed and setup incorrectly.
SlingFrame.co.uk is committed to the
highest levels of consumer protection.
However, the technology we use to create
your shopping bag (cookies, JavaScript,
etc) can sometimes be misclassified
by your security software as a threat.
SlingFrame.co.uk does not employ any
technology that can harm your computer.
If you experience difficulties adding
items to your shopping bag or using
our checkout, please adjust your security
settings (see below).
In Internet Explorer, setting the privacy
setting (under Tools > Internet Options...
> Security) to "Very High"
or "Highest" prevents you
from adding items to your shopping bag.
The highest setting you can shop with
is "Medium." Nearly all e-commerce
sites require cookies to be set like
this to function correctly.
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How
to Enable Cookies and JavaScript in
Internet Explorer
Internet
Explorer 6.0 or above (PC)
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Cookies
- Select "Internet
Options" from the "Tools"
menu in your browser.
- Click the "Privacy"
tab
- Slide the slider bar
to "Medium" (the third
option from the bottom).Click "Apply".
- Click "OK"
to close "Internet Options".
- Close and reopen all
of your web browsers.
- Modify your security/firewall/anti-virus
software settings
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Zone
Alarm
- In Zone Alarm, select
Privacy.
- Under Cookie Control,
click Custom
- In Custom Privacy
Settings:
- Uncheck the box that
says "Block session cookies"
- Uncheck the box that
says "Block persistent cookies"
- Uncheck the box that
says "Remove private header
information".
- Uncheck the
box that says "Expire Cookies"
Click OK.
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Norton
Personal Firewall
- Double click on the
Norton Personal Firewall icon in
the tray.
- Click on the Open
option in the pop-up menu.
Click the Options icon in the Norton
SystemWorks menu box.
- Click on the Personal
Firewall option in the Options menu
box.
- Click the Advanced
Options button at the bottom of
the Norton Personal Firewall Options
menu box to retrieve the default
settings menu box.
- Make sure you are
in the "Web" tab. There
may be several domains already listed
in this area.
- Click on the Add Site
button at the bottom of the Web
defaults window.
- You will need to enter
SlingFrame.co.uk as a new default.
This should active the default rules
section of that window.
- Make sure the Cookies
and Refer (under Browsing Privacy)
are set to permit as a default rule
for the www.SlingFrame.co.uk domain.
- Click OK, and
then click OK again
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McAfee
internet security
- Right-click the red "M"
icon by your system clock.
- Click "Privacy Service."
- Click "Options."
- The McAfee Privacy Service window
appears. Click the "Cookies"
tab.
- Enter each website address from
which you would like to allow cookies.
- Click "Add." Once completed,
close the window.
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About
SlingFrame.co.uk
Q. What are your contact
details?
A.
All email enquiries should be sent to:
info@slingframe.co.uk
Our postal address is:
Sling Frame
Unit 12 Conference Road
Leeds
West Yorkshire
LS12 3DX
United Kingdom (Great Britain)
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Q.
Can I contact you by phone?
A. Yes. Please feel
free to call 08454 566 586 if you have
any enquiries. |
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Q.
Do you have a retail shop?
A. We are purely
an online retailer and do not have any
shop where you can view the products.
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Q.
Is there a catalogue of your products
available?
A.
Currently there is no available catalogue;
this may change sometime in the future.
Because the website is constantly being
updated it is best to check regularly
for items you may like. |
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Q.
Can you supply wholesale or at discount
prices to trade?
A.
Yes. Please feel free to email us or
call for further information. |
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Q.
Is it secure to buy from SlingFrame.co.uk?
A. At SlingFrame.co.uk,
we promise that your information is
secure. We are a GeoTrust verified site.
We promise to protect your personal
information. Any page at SlingFrame.co.uk
that asks you for personal information
is highly secure. Our secure servers
protect your information using advanced
encryption and firewall technology throughout
the ordering process. Most browsers
will show a lock icon in the bottom
status bar on secure pages. Look for
this icon on any web page that asks
for your personal information.
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| About Products
on Sale |
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Q.
Are all your products handmade?
A. We only sell handmade
products. We have been designing and
manufacturing steel dungeon equipment
for some time and do not believe in
mass production.
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Q.
An item I bought is now on sale, can
you refund the difference?
A. I?m afraid we
cannot advise before hand what items
will be on sale and unfortunately cannot
refund the difference if a particular
item does go on sale.
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Q.
Is there more information available
on a product?
A. If you require more detailed information
about a particular product we will be
happy to help. Please send an email
to: info@slingframe.co.uk
stating the product code and title you
would like more information on.
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Q.
I have a particular product that I would
like to be created, can you produce
it?
A.
Again email us at: info@slingframe.co.uk
including as much information as you
can, and we will do our best to create
the item for you. We will not; however,
replicate any competitor?s products,
but only make similar items. This is
unethical, we believe highly in karma. |
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| About Orders
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Q.
How do I place an order?
A. Firstly find the product you would
like to purchase by using the category
menu. Then on the product view select
the quantity and any options available
(e.g. size) and click ?Add to Basket?,
your browser will refresh and take you
to your shopping basket.
Either checkout from this screen or
continue to add more items to your shopping
basket by clicking "Continue Shopping".
If you decide to continue add any other
items you wish to purchase or if finished
click on either "Check out"
on the top menu or the basket summary
displayed on the top right below the
menu.
Now follow the checkout by entering
your personal details and payment information.
Once complete you will be issued with
an order confirmation and invoice.
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Q.
I have already placed an order, can
I change it?
A.
This will depend on the status of your
order. Simply email us at: info@slingframe.co.uk
stating your order number and what you
would like amended and we will confirm
if changes can be made. |
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Q.
Can I cancel my order?
A.
Again this depends how far your order
is currently in the system. Simply email
us at info@slingframe.co.uk
stating your order number and that you
wish to cancel your order. If it is
possible we will cancel and issue a
refund. |
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| About Payment
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Q.
What payment methods do you accept?
A. We accept Cash,
Cheque, Nochex, and all major credit
/ debit cards. |
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Q.
Who are cheques made payable to?
A. Please make payment
payable to Leather 2 Lycra. |
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Q.
Do I send payment before you send the
order?
A.
Yes, we will not process your order
until payment has been received.
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Q.
How long after receiving payment will
the order be sent?
A.
If payment is done instantly via our
Card Payment gateway then your item
will be produced. It normally takes
no longer than four weeks to produce
your item. Orders paid by cheque can
take 5 days to process. We will start
to produce your order once your payment
has cleared. |
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| About Delivery
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Q.
When should I expect my order?
A. Once your order
has been produced, the shipping time
is normally 2-3 days within the UK and
7-10 days overseas. |
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Q.
Can you deliver anywhere?
A. We only deliver
within Europe |
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Q.
What are the delivery charges?
A. All orders are
sent by recorded / tracked delivery
to ensure you receive your purchase. |
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Q.
Can I track my delivery?
A. Yes, customers
can use www.ups.com
and enter the reference number that
will be emailed to you.
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Q.
Is it possible to pickup my order?
A. We can arrange
a collection point from within our local
area. |
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| About Returns
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Q.
How do I return an order?
A. If you are not
satisfied with an item received you
may return it to us within 14 days of
receipt of the product. The goods must
be returned sealed, in mint condition
and in the original packaging, we will
not refund items that have visibly been
used.
To return your item, package up securely
and include full order information,
exchange or refund request and return
to:
Sling Frame
Unit 12 Conference Road
Leeds
LS12 3DX
United Kingdom (Great Britain)
If for some reason you are not entirely
happy with your replacement item you
may again qualify for the same exchange/return
terms as defined above, however you
will be charged for additional shipping
costs.
Your statutory rights are not affected.
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Q.
Do I have to pay for return postage?
A. All return postage
must be paid by you. Please ensure the
return is securely packaged and sent
by recorded delivery to ensure we receive
your return. |
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Q.
Why have I not been refunded the whole
amount?
A. We do not refund delivery charges
on any returns. If however the amount
refunded is still incorrect please contact
us at info@slingframe.co.uk |
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Statutory
Rights
Your
statutory rights are not affected |
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