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Returns
What you need to do
We accept 'returns' of faulty goods. Returned items should be proven to be faulty and returned within 14 days of purchase.
Your statutory rights are not affected. Please note that in no circumstances can we accept 'returns' of items of an intimate nature unless these are proven to be faulty..
Our Warranty on Play Room equipment
The Hog Works offers 3 months warranty on all 'Play Room' equipment. We will repair or replace an item if it is returned within this time frame.
Again your statutory rights are not affected. Please note that in no circumstances can we accept 'returns' of items of an intimate nature unless these are proven to be faulty..
It is the customer's responsibility to ensure that items requested are the correct size before a purchase is made, we do not accept returned items that are the incorrect
size.
Returns procedure
1 : Contact The Hog Works by phone, email or in writing for Return Authorisation
2 : Pack the item SECURELY in the original packaging
3 : Put a note in the parcel with your details and describing the problem
4 : Post item to the address we will give you.
5 : Use a signed for courier service to make sure the item arrives safely and quickly
Return to:
The Hog Works
Electron House
31-51 Moorfield Road
Leeds
LS12 3RN
Tel 08454 566586
E: Info@thehogworks.com
All items returned are subject to a £5.00 re-stocking fee if found to be in working order.
Can I collect my item?
Yes, you can collect your item providing that you have made prior arrangements to do so. All items collected are subject to a picking fee of £5.00.To arrange a collection time please call or email a member of our team.
Refunds
Any refunds issued will be refunded via the payment method you had purchased your item with or via cheque.
We do not refund delivery charges on any returns.
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Frequenty Asked Questions
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Q. Problem with checkout?
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A. It may be because you have Norton internet security or equivalent installed and setup incorrectly. The Hog Works.com is committed to the highest levels of consumer protection. However, the technology we use to create your shopping bag (cookies, JavaScript, etc) can sometimes be misclassified by your security software as a threat. SlingFrame.co.uk does not employ any technology that can harm your computer. If you experience difficulties adding items to your shopping bag or using our checkout, please adjust your security settings (see below). In Internet Explorer, setting the privacy setting (under Tools > Internet Options... > Security) to "Very High" or "Highest" prevents you from adding items to your shopping bag. The highest setting you can shop with is "Medium." Nearly all e-commerce sites require cookies to be set like this to function correctly.
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How to Enable Cookies and JavaScript in Internet Explorer
Internet Explorer 6.0 or above (PC)
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Zone Alarm
- In Zone Alarm, select Privacy.
- Under Cookie Control, click Custom
- In Custom Privacy Settings:
- Uncheck the box that says "Block session cookies"
- Uncheck the box that says "Block persistent cookies"
- Uncheck the box that says "Remove private header information".
- Uncheck the box that says "Expire Cookies"
Click OK.
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Norton Personal Firewall
- Double click on the Norton Personal Firewall icon in the tray.
- Click on the Open option in the pop-up menu.
Click the Options icon in the Norton SystemWorks menu box.
- Click on the Personal Firewall option in the Options menu box.
- Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
- Make sure you are in the "Web" tab. There may be several domains already listed in this area.
- Click on the Add Site button at the bottom of the Web defaults window.
- You will need to enter TheHogWorks.com as a new default. This should active the default rules section of that window.
- Make sure the Cookies and Refer (under Browsing Privacy) are set to permit as a default rule for the www.thehogworks.com domain.
- Click OK, and then click OK again
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McAfee internet security
- Right-click the red "M" icon by your system clock.
- Click "Privacy Service."
- Click "Options."
- The McAfee Privacy Service window appears. Click the "Cookies" tab.
- Enter each website address from which you would like to allow cookies.
- Click "Add." Once completed, close the window.
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Top of Page
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About The Hog Works.com
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Q. What are your contact details?
A. All email enquiries should be sent to: info@thehogworks.com
or you can call us on 08454 566 586
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Q. Can I contact you by phone?
A. Yes. Please feel free to call 08454 566 586 if you have any enquiries.Overseas customers please call 00441133459392
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Q. Do you have a retail shop?
A. We are purely an online retailer and do not have a shop, however we do allow customers to view our products via appointment only.
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Q. Is there a catalogue of your products available?
A. Currently there is no available catalogue; this may change sometime in the future. Because the website is constantly being updated it is best to check regularly for items you may like.
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Q. Can you supply wholesale or at discount prices to trade? A. Yes. Please feel free to email info@thehogworks.com us or call for further information.
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Q. Is it secure to buy from The Hog Works.com? A. At The Hog Works, we promise that your information is secure. We are a GeoTrust verified site. We promise to protect your personal information. Any page at The Hog Works.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information.
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About Products on Sale
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Q. Are all your products handmade? A. We have a selection of handmade products. We have been designing and manufacturing steel dungeon equipment for some time and can make almost any item.
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Q. An item I bought is now on sale, can you refund the difference? A. I?m afraid we cannot advise before hand what items will be on sale and unfortunately cannot refund the difference if a particular item does go on sale.
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Q. Is there more information available on a product?
A. If you require more detailed information about a particular product we will be happy to help. Please send an email to: info@thehogworks.com stating the product code and title you would like more information on.
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Q. I have a particular product that I would like to be created, can you produce it?
A. Again email us at: info@thehogworks.com including as much information as you can, and we will do our best to create the item for you. We will not; however, replicate any competitor?s products, but only make similar items. This is unethical, we believe highly in karma.
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About Orders
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Q. How do I place an order? A. Firstly find the product you would like to purchase by using the category menu. Then on the product view select the quantity and any options available (e.g. size) and click ?Add to Basket?, your browser will refresh and take you to your shopping basket.
Either checkout from this screen or continue to add more items to your shopping basket by clicking "Continue Shopping". If you decide to continue add any other items you wish to purchase or if finished click on either "Check out" on the top menu or the basket summary displayed on the top right below the menu Now follow the checkout by entering your personal details and payment information. Once complete you will be issued with an order confirmation and invoice.
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Q. I have already placed an order, can I change it? A. This will depend on the status of your order. Simply email us at: info@thehogworks.com stating your order number and what you would like amended and we will confirm if changes can be made.
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Q. Can I cancel my order?
A. Again this depends how far your order is currently in the system. Simply email us at info@thehogworks qouting your order number and that you wish to cancel your order. If it is possible we will cancel and issue a refund.
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About Payment
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Q. What payment methods do you accept? A. We accept Cash, Cheque, Nochex, and all major credit / debit cards.
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Q. Who are cheques made payable to? A. Please make payment payable to The Hog Works.
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Q. Do I send payment before you send the order? A. Yes, we will not process your order until payment has been received.
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Q. How long after receiving payment will the order be sent? A. If payment is done instantly via our Card Payment gateway then your item will be produced. It normally takes no longer than four weeks to produce your item. Orders paid by cheque can take 5 days to process. We will start to produce your order once your payment has cleared.
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Q. When should I expect my order? A. Once your order has been produced, the shipping time is normally 2-5 days within the UK and 7-10 days overseas. Please allow 4-5 weeks for bespoke items.
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About Delivery
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Q. What are the delivery charges? A. All orders are sent by recorded / tracked delivery to ensure you receive your purchase. Each item is priced accordingley to the weight and dimensions.
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Q. Can you deliver anywhere? A. We only deliver within Europe however we will can deliver to non EU destinations on request.
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Q. Can I track my delivery? A. Yes, customers can use www.interparcel.com and enter the reference number that will be emailed to you.
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Q. Is it possible to pickup my order? A
Yes, you can collect your item providing that you have made prior arrangements to do so. All items collected are subject to a picking fee of £5.00.To arrange a collection time please call or email a member of our team.
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